If you place an order with us, you are accepting the terms below.
If you have an issue with any of the terms, please do not order from us.
If you have any questions, please call us at (916) 221-2828.
We accept payment by Cashier's Check and/or Bank Draft. PayPal is accepted at firstname.lastname@example.org
All products are made to order and cannot be exchanged if your measurements are incorrect. We do not stock inventory. We will try to make adjustmets whenever possble but cannot make a size 44 into a size 48.
A "stickman" measurement chart must be filled out for every order.
Shipping and Handling
The shipping and handling shown on the individual item's page pertains only to shipments to addresses in the continental United States (48) via USPS.
PRICES LISTED ON ITEM PAGES REFLECT DOMESTIC SHIPPING ONLY!!
All international shipping is via Air Mail. There is NO tracking NOR insurance via this basic option. If a tracking number is required, we offer either EMS (post office) or UPS International. With tracking, UPS offers insurance where EMS does not. If you ship via UPS, you WILL have to deal with a broker and there will be addional costs. There is usually no broker when using EMS (this may depend on country). Options that include tracking and insurance are higher that regular Air Mail. Though these options may have higher costs, it will be a much secure shipping method. Because of the constant change in shipping prices, regardless of what shipping option, please contact us for costs.
Shipping internationaly involves risk. Therefore, regardless of shipping option chosen, we are NOT responsible for delayed, lost or stolen packages. If you are afraid of losing an order, you believe your country's customs will confiscate your order or do not trust your post office,
DO NOT ORDER WITH US!!
US Postal Service regulations require that a customs statement be completed and attached to each package with a destination outside of the United States. We are required BY LAW to state the price of the enclosed merchandise on this form. WE WILL NOT LIE, SO DO NOT ASK US TO! It is your government that charges you for import duties, not Walton & Taylor. It is your responsibility to know what your government will charge you for tariff when your package is delivered, so plan accordingly. IF YOU ARE UNWILLING TO PAY YOUR CUSTOMS DUTIES, DO NOT ORDER WITH US!!
Inspection and Returns, Refunds and Exchanges
IMPORTANT! PLEASE READ: Regardless if you are sending a package for exchange, tailoring, refund, etc., ALL returned packages MUST have a letter included with the return stating your intentions. The letter be very clear on your intentions (i.e., what size you want to exchange for or how much you want taken in) and MUST include your contact information (address and telephone number) so we can contact you if the need arises. Any package that fails to have a letter will be placed to the side and WILL NOT be processed at all!
IMPORTANT! PLEASE READ:
If you send a return via US Postal Service, it MUST be shipped to the P.O. Box address. The P.O. Box address is:
Walton & Taylor
P.O. Box 478
Folsom, CA 95763-0478
All orders have a 10-day inspection period and may be returned to us for refund or exchange, less shipping.
Items returned for refund are subject to a 15% restock fee! NO EXCEPTIONS! Refunds greater that $450.00 will be refunded back in several payments. We are not a Fortune 500 company here and we do not have a stash of money we sit on. We immediately use the money that you pay us for materials to make new product. If you spend more than $450.00, MAKE SURE that you want the product! DO NOT whine if we cannot refund all your money at once. YOU HAVE BEEN WARNED! There is no charge for exchanges in the exchange period.
Special ordered items or custom tailored items (sleeve length changes, size alterations, etc.) cannot be returned for refund or exchange.
If you made an error in ordering, you pay the exchange shipping, so please be sure of your size.
We do not accept merchandise that has been worn for exchange, credit or refund reguardless of who's at fault. You can try it on and verify the fit, but if you wear it for any other reason, the garment is yours!
Please take the time to properly measure yourself and give us your correct size information. If you need help, please call or email. We have absolutely NO problems with helping you. We at Walton & Taylor want to ensure that you look your historically correct best.
If you have any questions, please feel free to call us at (916) 221-2828 during our regular hours.